Business Inbox
Change the way you send and receive messages from customers with Business Inbox, an advanced messaging feature for Vonage Business Communications.¹
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
.jpg "Female Executive Working At Night")
¹Vonage's services, or specific features or functionality of the services, may not be available in all locations. Please contact your sales representative for current availability. Business Inbox is currently only available in the US.
Business Inbox overview
With Business Inbox, your customers can use SMS to reach your main company number (including freephone numbers) or can reach you on Facebook. With simple integration, customers can send messages through your company page on Facebook, which you can then access — and reply to — through Business Inbox.How Business Inbox works
You can set up any of your users to have access to the Business Inbox. Employees will have the ability to send and receive text messages from your company’s main phone number through the Mobile App, Web App or Desktop app.
Quality
Improve overall customer satisfaction and reduce churn by managing multiple conversations at once, decreasing average hold time and allowing customers and prospects to interact with you in the channel they prefer.
Multimedia
Send and receive (1) messages from your freephone numbers* and (2) rich messages with photos, audio, video, attachments and emojis when using social media directly from the VBC apps.
Productive
Boost employee productivity and streamline customer communications.*Messaging to and from freephone numbers, as well as social messaging, are features available for customers paying for Business Inbox.
