Omni-Channel and AI—Customer Service Trends
Nothing’s more frustrating to a customer than not being heard. So why make your customers repeat themselves every time they reach out? During this webinar, you'll hear from our experts on how Omni-Channel can transform your business.
Thanks for your interest!
We think you'll enjoy Omni-channel and AI - Customer Service Trends.
In this webinar, you’ll learn
- How to deliver a consistent customer experience across all Salesforce digital channels and your contact center voice channels.
- How you can route all your channel interactions in an integrated and unified manner - empowering your digital and voice agents.
- How to manage KPIs across all customer interaction channels
A good watch for:
- CTOs, COOs and CIOs
- Contact Center Leads
- Customer/Digital Experience Leads
- IT Leads
- Customer Relationship Managers
