Our contact centre plans
Express
- Salesforce Integration
- IVR, ACD, Call Routing
- Click-to-dial
- Screen-pops
- Call Recordings
- Global Voice Assurance
- Supervisor Portal
- Real-time dashboards
- Skills-based Routing
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Essentials
- Flexible Outbound CLID
- Supervisor Monitoring
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Select
- Dynamic Routing
- Diallers*
- Statistics API
- Post-Call Surveys
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Premium
- SLA-based Routing
- Omni-Channel*
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*Dialler available for Sales Applications.
Full omnichannel available with Salesforce only. Webchat and Visual Engagement (video and screen sharing) channels are available for Zendesk, Microsoft Dynamics and ServiceNow.
Different features available for different CRMs. Please contact us to discuss the best solution for you.
Additional add-on options make your contact centre work even harder for your business:
Speech Analytics
Our Conversation Analyzer option turns the human voice into your greatest source of insight. Learn more
PCI Compliance
Comply with credit card security standards while making payment transactions fast and frictionless. Learn more
Workforce Management
Eliminate barriers to success by removing inefficiencies that stop you from delivering outstanding customer service. Learn more
Gamification
Drive greater productivity, by creating rewarding and engaging activities out of everyday tasks to encourage your team. Learn more
