Enterprise support plans
Your success is our priority. We won't rest until you've accomplished your goals. Find our support methods and response times below.Enterprise Support plans
Standard
- Service status notifications
- Online knowledgebase
-
Email/web portal
- Business hours
Priority
- Service status notifications
- Online knowledgebase
-
Email/Web portal
- 24/7
-
Chat support
- Business hours
Enterprise
- Service status notifications
- Online knowledgebase
-
Email/Web portal
- 24/7
-
Chat support
- Business hours
-
Phone support
- 24/7
- Designated Support Engineer
Initial Response Times
Priority SLO*
Urgent (Critical service unavailable)
2 hours
High (Serious service disruption)
2 hours
Normal (Other problems)
4 hours
Low (Minor or scheduled)
1 business day
Enterprise SLA
Urgent
30 minutes
High
1 hour
Normal
3 hours
Low
1 business day
*Service Level Objective
Follow-up Response Times
Enterprise SLO
Urgent
1 hour
High
2 hours
Normal
4 hours
Low
8 business hours