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Vonage APIs for Enterprise

Vonage APIs (formerly Nexmo) offers a global platform where you can add communications functionality to your applications quickly to better engage your customers. Prototype in a day and go global the instant you're ready.

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Vonage accelerate services

Vonage API accelerate services are a set of project resources that accelerate the scoping, architecting and launching of use cases. The Accelerate Development Plan includes 6 hours/month of time from our Customer Solutions team.

Teach the nature and usage of API
Identify client problem(s) and devise action plan
Advise on client solution architecture
Configure product for optimal system integration
Project planning, documentation and peer reviews

Learn more about our support plans

Service delivery

An Enterprise Service Manager manages the contract delivery proactively, from a tailored onboarding session to guaranteeing the ongoing success of the use case for the customer (including health check-ins and quarterly business reviews).

Custom onboarding
Monthly health checks
Quarterly business reviews

Enterprise support

Enterprise Plan customers are assigned designated support resources that understand their business and use cases involved. This is our highest support tier.

Amplified Support via phone, chat, email and web
Guaranteed response times
24/7 escalation with clear resolution path
Designated Support Engineer

Platform SLAs

API calls to Vonage's platform provide a non-error response at least 99.99% of the time. Contractual SLAs support the platform uptime and provide written assurances supported by financial penalties (in case of breach).